Information we collect
We may collect personal information from you when you visit our website, make a purchase, or request more information about our services. This personal information may include:
- Contact information (such as name, email address, phone number)
- Demographic information (such as age, gender, location)
- Payment information (if applicable)
- Usage data and analytics (including cookies and other tracking technologies)
- Any other information you voluntarily provide to us
Legal basis for processing
We process your personal information based on the following legal bases:
- Performance of a contract: We process your information to fulfill our obligations under any contract with you (e.g., to provide requested products or services).
- Legitimate interests: We process your information based on our legitimate business interests, such as improving our products and services, marketing and promoting our offerings, and ensuring the security and integrity of our systems.
- Consent: Where required by applicable law, we will obtain your consent before processing your personal information.
Use of personal information
We use your personal information for the following purposes:
- To provide and deliver products or services you request
- To communicate with you, respond to your inquiries, and provide support
- To improve our website, products, and services based on user feedback and analytics
- To send you marketing communications, updates, and promotional materials (with your consent, where required)
- To comply with legal obligations and protect our rights
Sharing of personal information
We may share your personal information with:
- Service providers and business partners who assist us in delivering our products and services (e.g., payment processors, shipping providers)
- Third parties as required by law or in response to valid legal requests (e.g., government authorities, law enforcement agencies)
- Other parties in connection with a merger, acquisition, or sale of our business assets (with appropriate safeguards in place)
International data transfers
If we transfer your personal information to third parties or service providers located outside of the European Economic Area (EEA) or Canada, we will ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.
You have the following rights with respect to your personal information, subject to applicable law:
- Right to access: You can request access to the personal information we hold about you and receive a copy of it.
- Right to rectification: You can request to correct any inaccuracies or incomplete information we hold about you.
- Right to erasure: You can request the deletion of your personal information under certain circumstances.
- Right to restrict processing: You can request to limit the processing of your personal information under certain circumstances.
- Right to data portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Right to object: You can object to the processing of your personal information under certain circumstances.
- Right to withdraw consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
13 Lansdowne Ave N
Sarnia, ON N7S 1H7
Phone: +1 (519) 381 0490
We will respond to your request as soon as reasonably possible and within any legally required timeframes.